Refund policy

Refund policy
Not Happy With Your Purchase?

Please contact us at support@techshopgold.com. We are more than happy to assist with any issues you may have. For more details on our Returns Policy, please read below.

Order Modifications or Cancellation

After your order has been placed, you have 24 hours to contact our customer support team and request order modifications, change of address, or a cancellation. After 24 hours, your order will have already been processed for fulfillment and can no longer be modified.

Damaged/Incorrect Order

We try our best to ensure product quality and accuracy, but mistakes can occasionally happen, and we sincerely apologize if this occurs. If your order is damaged or incorrect, please take a clear photo of the item(s) and email it to us within 7 days of receiving the items, along with your order number at support@techshopgold.com. Once we verify the issue, we will send a replacement immediately.

Please note that if more than 30 days have passed since your order was delivered, unfortunately, we cannot offer a refund or exchange, even if the items are faulty or damaged.

For faulty or defective items, there is no return cost to you. However, normal signs of wear, rust, damage, breakage, or other issues caused by improper use, improper maintenance, accidents, product modifications, loss, or theft are not covered by our warranty and will not be considered for a refund.

Order Not Received

If your item has not arrived within 30 business days after placing your order, please contact support@techshopgold.com, and we will promptly assist you.

IMPORTANT:

We are not responsible if a package is undeliverable due to missing, incomplete, or incorrect destination information. Any costs to reship the package will be invoiced to the customer.
We are also not responsible for failed deliveries due to the addressee not being home during delivery.
If you haven't received your order despite tracking being marked as "Delivered," please reach out to the carrier for assistance.

Custom Duties

Customs policies vary by country. Please contact your local customs office for information about customs policies in your area.

We do not take responsibility for additional charges for customs clearance, import duties, or local taxes, and we have no control over these charges. We are unable to reimburse any costs incurred due to customs fees and are not responsible for any delays caused by customs.

If packages are undelivered for any reason, including the customer's refusal to pay duties, we are not responsible for return shipping costs or retrieving merchandise, and the order will NOT be eligible for a refund.

Returns

Our policy lasts 30 days – if 30 days have passed since your order was delivered, unfortunately, we cannot offer a refund or exchange.

To be eligible for a return:

Your item must be unused and in the same condition you received it.
It must be packed in its original packaging.
Due to hygiene reasons, used items are not eligible for returns or refunds.

For change of mind or unwanted orders, you will be responsible for paying your own shipping costs to return your item to us. For defective or damaged products, return shipping is free of charge.

To complete your return, we require a receipt or proof of purchase.

To start your return, please email us at support@techshopgold.com. Once we verify that the return meets our conditions, a refund will be processed to your account within 3 business days. Please note that it may take a few days for your bank to process the refund, and it could take up to 8 days to reflect in your account.

Contact Us

Store Name: techshopgold.com
Office Address: Potsdamer Straße 61, Berlin, Germany
Email: support@techshopgold.com
Phone: 5629710281
Operating Hours: Monday to Friday | 9:00 AM - 5:00 PM GMT